What we do

PhonepayPlus is the organisation (previously known as ICSTIS) that regulates phone-paid (premium rate) services in the UK. We are an agency of Ofcom and it is our job is to make sure you can trust phone-paid services, so everyone can use them without worry.

We do this by pre-empting, preventing and protecting

•  We pre-empt problems by researching the market, imposing sensible rules and developing safeguards in association with the industry
•  We prevent harm by offering advice to businesses to make sure they obey the rules, and by educating you so you can make informed choices and protect yourself from loss or harm
•  We protect you from scams and irresponsible behaviour by investigating problems and taking timely and effective action to stop harm. Where appropriate, we use punitive sanctions, like fines, to deter other companies

You can come to PhonepayPlus for easy-to-understand advice, information and support.